Career Opportunities – Commercial Bank

Personal and professional development

Commercial Bank Real Estate operation is looking to hire experienced talents.

• Head of property Management
• Head of Facility Management
• Property Manager
• Marketing Manager
• Contracts Manager
• Manager – Finance and Administration
• Assistant Manager – Finance and Administration
• Leasing Agent
• Facility Supervisor
• Facility Management Assistant
• Customer Service Agent

Other Commercial bank Job vacancies

Human Capital Analyst (5906)

Key Accountabilities

• Collects and compiles HR metrics and data from a variety of sources including the HRIS and payroll outputs, management and employee surveys, exit interviews, employment records, benchmarking data etc.
• Analyzes data, identify trends and patterns, highlight inconsistencies / errors in data and ensure it is corrected at the source.
• Prepares quality interactive dashboards and reports providing meaningful insights which can be used for business decisions and strategies.
• Conduct ad-hoc analysis for various compensation & job evaluation projects
• Ensures compliance with data privacy policies and best practices.
• Assists HR Management with manpower budgets, Budget Vs Actual comparison and analysis, Payroll Journals etc.
• Keeps track of employee placements and cost recharges on monthly basis.
• Verifies employee data for accuracy and completion.
• Responsible for tracking approvals on approved headcount and limited contracts.
• Identifies and coordinates enhancements for HRIS and Budgeting system.
• Provides necessary support in the annual salary review process and remuneration benchmarking projects

Other Accountabilities

• Provide information and reports to management in order to support them and address queries.
• Demonstrate capacity to analyses large data sets and extract meaningful insights. Should be capable to identify root causes using descriptive analysis.
• Demonstrate ability to depict quantitative data in high impact visuals.
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
• Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

Key Interactions

• Employees
• Business Unit Heads
• HR functions

Education

• Bachelor degree or equivalent

Customer Service Advisor (5883)

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Key Interactions

• Communication
• Customer Service
• Integrity/Ethics
• Interpersonal Skills
• Quality
• Risk Management
• Strategic Thinking/Management
• Teamwork

Education

Bachelor degree or equivalent

Senior Credit Manager (5702)

Job Purpose:

• To oversee, review and provide quality recommendations on credit applications for local corporate and SME clients and approve under the delegated credit authority to ensure adherence to defined credit risk appetite and regulatory requirements.
• To lead and manage and monitor development and implementation of credit policies and enhancement of credit support system (MRA, CARE, OOT, CBR, KAPITI etc.) to ensure compliance with the bank’s credit risk management policies, standards and practices.

Key Accountabilities:

Leadership & Supervision of Subordinates

• Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to subordinates to support their overall development.

Business Development & Customer Relations

• Manage the corporate credit approval process including credit assessment, approval and monitoring of obligor level credit proposals. Ensure that credits approved are fundamentally strong based on sound appraisals standards followed by robust monitoring to avoid foreseeable slippages in credit quality.
• Set and manage credit evaluation standards in line with the regulatory requirements as well as the internal credit policy and risk appetite requirements, within defined turnaround time.

Credit Process Management

• Promote a risk management culture that provides good analysis, sound judgment, flexibility and a correct “risk/reward” balance
• Lead the credit review with high quality of analysis of credit applications for international, local corporate & SME clients and make sensible recommendations with practical, risk mitigating and acceptable conditions / facility structuring to approval authorities to facilitate adherence to defined risk levels and approve under the delegated credit authority.
• Undertake qualitative and effectiveness one-to-one discussions with the Business and reach to an acceptable solution (independently of CCO) which addresses the risk concerns as well as of Business.
• Checking that spreading and financial analysis is correctly carried out in the MRA and carry out appropriate re-classifications wherever necessary and ensure that MRA grading of account is appropriately done and reflects the underlying risk.
• Based on analysis of credit requests and review of proposed facilities structure, validate customer ratings / grade, RAROC, expected loss and LGD calculation and estimate risk change to facilitate management decision making.
• Align existing credit processes quickly and responsively to meet dynamic strategic/organizational objectives within acceptable risk objectives.
• With respect to performing grade portfolio, continually assess business, financial and economic risks, identify deteriorating risk profiles together with Chief Credit Officer and ensuring that corporate credit portfolio quality is a maintained or improved, with minimal slippages into NPL category and therefore minimizing loan provisions; approve upgrades/downgrades in customer credit ratings in the process.
• Contribute in defining risk appetite (qualitative and quantitative) within the CBQ’s framework for the bank to meet the strategic objectives.
• Work closely with portfolio management to evaluate portfolio based on various parameters including but not limited to concentration risks, ECL and within the defined boundaries, steering course accordingly; Participate in industry peer analysis and suggest alternative new methods /models for industry risk evaluation.
• Co-lead with other senior Risk/Credit staff in the development, performance monitoring and evaluation of all appropriate corporate credit policy.
• Implement credit policies, profitability models, scoring models and enhancements of credit support systems.
• Participate in other credit risk related projects, including those to Basel II Advanced IRB approach.
• Exercise a substantial personal lending approval authority and where outside that authority, formulate recommendations to higher authorities.
• Act as a Secretary to the Bank’s Management Credit Committee.

Qualifications & Experience Required:

Minimum Qualifications:

• Bachelor degree in business-related major or equivalent AND
• A globally recognized post-graduate degree or equivalent professional qualifications from a globally recognized institute in area of finance, economics and accounting (e.g. CFA, CA, CIMA, MBA) + Credit or Risk qualification from Banking bodies or FRM or PRM is preferable.

Minimum Experience:

• 10 – 15 years of relevant experience in corporate banking and corporate credit functions including at least 5 years in positions of progressively increasing managerial responsibilities.
• Minimum 5 years of local / GCC experience would be a big advantage indicating deep understanding of Gulf based corporate business clients, economic sectors, macro-economic factors and related country risks.
• Extensive experience in assessing contract finance, real estate finance, corporate banking (big, mid and SME) as well as Factoring / Trade Finance proposals;

Quality Assurance Processor- CFU (5893)

Key Accountabilities

• Checking CARE dashboard for Long CFRs and do the below :
• Check the attached constitutional Documents and the validity of each one of them (CRs, Computer Card, IDs, letter of Award for newly awarded project , Original TD for new Mortgage)
• Add it in the IR sheet.
• Send it to Trade operations
• Assign it to Document Preparation unit.
• Ask for the original envelope from custodian and give it to the assigned officer.
• Update Care checklist based on the existing documents that we have.
• Archiving old documents after the assigned officer cleans up all not needed documents.
• Maintaining Credit files at GWC.
• Checking CARE dashboard for Short CFRs and do the below :
• Checking the approvals (if its within DOA ).
• Update Care checklist.
• Send email with full explanation to CMCU for their action

Other Accountabilities

• Once signed Documents received from Business :
• Checking the documents ( S.V , Authorized signatories , signature on each page )
• Update Care check list/manual checklist based on the received documents
• Sending email to concerned RM for the remaining documents
• If nothing is pending , scan all the received documents into CARE/agility
• Prepare the handing over sheet and give them to Custodian
• Prepare the repayment cheques sheet  and give them to custodian
• Send email to CMCU for uploading limit
• Update IR sheet

Key Interactions

Internal

• Credit , Risk, Legal, AML & CFT unit, Business, IT

External

• Corporate, Customers, Banks, Courier agencies

Education

• Bachelor degree or equivalent

Open Shift Platform Administrator (5822)

Key Accountabilities

• Deployment and operation of the container infrastructure based on Red Hat OpenShift/Kubernetes on premise.
• Installing and manage the container platform ecosystem (Master / Worker Nodes).
• Mange Entire Open shift components like pods, network , storage and security components with standard hardening guidelines
• Deploying and managing, automation of containerized applications on the platform.
• Configure and administration of  OpenShift and Kubernetes Clusters.
• Manage users , Policies and control access on resources.

Other Accountabilities

• Observability, Monitoring and maintaining the platform, including the containers and clusters.
• Maintain, configure and monitor containers using Infrastructure as Code principles in Development, Test, and Live environments
• Troubleshooting and resolving issues that arise on the platform.
• Experience with Kubernetes management, backup and recovery, and deployment tools (i.e., Kasten, Portworx, ArgoCD, etc.)
• CSI/ ODF Setup and Implementation.

Key Interactions

• Experience with application development using containers, leveraging API and CI/CD tooling (Gitlab, Jenkins, Tekton, etc).
• Implementing security and compliance measures for the platform to meet industry standards like PCI-DSS etc.
• Experience in managing a managed Kubernetes solution like Red hat Open shift, Google Anthos, SUSE Rancher etc.
• Expert in Scripting python, YAML, shell etc.
• Experience in Service mesh, L3/4/7 Proxy, container technologies, and understanding of Load Balancing technologies (Nginx, HAproxy etc.) Experience in working on containerization technologies like Docker, Podman, and Kubernetes
• Contributes to and supports the corporate Enterprise Container Strategy by Identifying ideas to improve system performance and impact availability.

Competencies

• Adaptability/Flexibility
• Creativity/Innovation
• Customer Focus
• Customer Service
• Global Perspective
• Integrity/Ethics
• Job Knowledge
• Meeting Management
• Product Knowledge

Education

• Bachelor’s Degree, preferably in Business-related major

Customer Service Advisor (5881)