Gulf Career Group Grievances
Use this page to report application issues, account problems, employer concerns, payment questions, communication delays, or website errors.
Provide clear, accurate details and any supporting documents available. This information helps the support team understand your concern and determine the appropriate next step.
How We Handle Grievances
Each submission follows a clear review process designed to keep communication organized and easy to understand.
Submission Review
Submissions are considered using the information and supporting documents provided.
Information Handling
Information is used to assess the concern and communicate about the submission.
Review and Follow-up
The support team reviews submissions and follows up when more information is needed.
Clear Process
The process explains what to submit, how reviews work, and what may happen next.
Report Concerns
Users can report concerns about unfair, misleading, or potentially unsafe experiences.
Service Improvement
Useful feedback can identify service gaps and areas that need improvement.
Issues You Can Report
Submit one organized form with the relevant details, dates, names, and supporting documents for your concern.
Application Issues
Problems encountered while applying for a role or submitting a profile.
Employer Conduct
Concerns about employer communication, conduct, or published job details.
Account Problems
Sign-in, profile, access, or account-management problems that require support.
Payment Concerns
Questions about charges, billing records, or payment-related communication.
Communication Delays
Delayed updates, missing replies, or unclear communication about a request.
Platform Errors
Broken pages, form failures, display problems, or other website errors.
What Happens After You Submit
Include the important facts in your first submission so the review can begin with the right context.
Submit Your Concern
Describe the concern and include the key facts, dates, and people involved.
Review by Our Team
The support team checks the submission and may request additional details.
Investigation and Follow-up
Available information is assessed and relevant follow-up is completed where needed.
Resolution and Feedback
An update is provided when the review reaches an appropriate next step.
Who Can Submit a Grievance
- Job seekers: Report application, account, profile, or job-listing concerns.
- Employers: Request help with postings, communication, or service matters.
- Website users: Report errors, misleading information, or access problems.
- Partners: Raise concerns about cooperation, listings, or platform updates.
What to Include in Your Grievance
- A clear description of the issue and the assistance you are requesting.
- The date and time of the incident, when available.
- Screenshots or supporting documents relevant to the review.
- The job title or company name, when applicable.
- A contact email for questions and follow-up.
Review Principles
Accurate information helps the team assess each submission consistently and communicate the next steps clearly.
Respect
Communication should remain courteous, clear, and focused on the concern.
Privacy
Personal information should only be included when it is relevant to the review.
Accuracy
Complete and correct details support a more effective assessment.
Accountability
Reviews should be based on the available information and documented actions.
Support
Follow-up communication helps users understand what they can do next.
Helpful Resources
Use these links to contact support, report a technical issue, or review external guidance.
ILO Guidance
Read general labour and recruitment guidance from the International Labour Organization.
Report a Bug
Tell the support team about a broken page, form failure, or other technical issue.
FAQ
Find answers to frequently asked questions about the website and its services.
Contact Us
Use the contact page to request general assistance from the support team.
Submit a Grievance Online
Complete the form with clear information and attach relevant screenshots or supporting documents when available.
Need Help Resolving a Concern?
Submit the grievance form or continue browsing current job listings.