Helpdesk & Complaints Supervisor

Complaints Supervisor Jobs in Jeddah – Job Description

Candidates searching for Complaints Supervisor Jobs in Jeddah can also review this Helpdesk & Complaints Supervisor vacancy with iFAS in Jeddah, Saudi Arabia. The Helpdesk & Complaints Supervisor will also oversee daily operations, ensuring that all complaints are handled efficiently and professionally. This role requires a strong background in facility management and maintenance, as well as the ability to communicate effectively with team members and clients. The supervisor will also play a key role in fostering a collaborative environment that prioritizes customer needs and operational excellence. Candidates will also benefit from a supportive work environment that values teamwork and open communication. In addition, the candidate will possess relevant certifications and demonstrate proven experience in managing complaints and support documents.

Strong English language skills are essential for effective communication with diverse stakeholders. Furthermore, this position is open to Saudi Nationals who meet the specified requirements.

Job Details

• Employer: iFAS
• Position: Helpdesk & Complaints Supervisor
• City: Jeddah
• Country or market: Saudi Arabia
• Experience: 3–5 years of FM experience in a relevant field
• Job Type: Full Time

Complaints Supervisor Jobs in Jeddah – Roles & Responsibilities

• Supervise the helpdesk team to ensure efficient complaint resolution.
• Implement processes to enhance customer satisfaction and service quality.
• Train and mentor team members on best practices in complaint handling.
• Monitor performance metrics and provide feedback for continuous improvement.
• Collaborate with other departments to address and resolve complex issues.

Complaints Supervisor Jobs in Jeddah – Candidate Requirements

Experience

• 3–5 years of FM experience in a relevant field
• Strong facility management & maintenance background
• Proven experience with supporting documents

Professional Requirements

• Open to Saudi Nationals
• Relevant certifications (where applicable)
• Good command of English

Skills

• Strong communication & teamwork skills

How to Apply

Applicants should also submit the application through the method stated in the recruitment advertisement: ta@ifas-ksa.com.

• Use Helpdesk & Complaints Supervisor as the position title or email subject.
• Applicants should also attach an updated CV and only the supporting documents requested in the advertisement.
• Applicants should also check the destination carefully before sending personal information.

Source Information

• Publisher: Gulf Career Group
• Published date: 2026-08-23
• Vacancy review/expiry date: 2026-10-22
• Last checked: 2026-09-15

Gulf Career Group also publishes this job listing from the available recruitment advertisement for job-search reference. Employer-specific facts therefore remain limited to information present in that advertisement. Applicants should also confirm that the vacancy is still open before submitting personal documents.

Applicants who need general employment guidance can also consult Saudi Ministry of Human Resources and Social Development. This official resource is separate from the employer's application channel.

Applicants can browse more jobs in Saudi Arabia on Gulf Career Group.