Collection Officer

Collection officer jobs Doha: This Collection Officer vacancy is based in Doha, Qatar, in the Facility Management sector.

Job description

The Collection Officer follows up on unpaid invoices, rent, service charges, and other amounts due across property and facility management accounts. The role connects payment follow-up with accurate financial records. For example, it involves speaking with tenants and clients, checking account balances, and keeping clear notes on each case. The main aim is to recover overdue payments while handling account questions fairly and giving management a reliable view of outstanding money.

The work starts with reviewing receivable records and identifying payments that have passed their due dates. The officer checks the amount due, earlier contact, and any payment promises before making the next call or sending a reminder. Phone calls, emails, and formal letters help explain outstanding balances and request payment. Clear communication matters because a tenant may question a service charge, report a payment that does not appear on the account, or need an explanation of an invoice.

Collection officer jobs Doha – Daily work and practical tasks

Accurate records support every stage of collection. For example, the officer records conversations, expected payment dates, and follow-up actions so colleagues can understand the account history. Account reconciliation means comparing invoices, receipts, and balances to find differences and establish the correct amount due. Aging reports show how long payments have remained unpaid. Together, these records help the officer set follow-up priorities, track progress, and provide useful updates rather than relying only on a total overdue balance.

This position works closely with Leasing, Property Management, Finance, and Legal. Each department may hold information needed to resolve a delayed payment or disputed charge. The officer brings that information together, follows company procedures, and escalates unresolved accounts for legal action when appropriate. Month-end support includes checking that receivable records reflect payments and outstanding amounts accurately. Collection forecasts and cash recovery reports help management assess likely receipts, review collection results, and identify accounts that need further attention.

Work stages and responsibilities

The listed requirements include a Bachelor's degree in finance, Accounting, Business Administration, or a related field, and a minimum of 3–5 years of experience in collections, accounts receivable, or credit control. Experience in real estate, property management, facility management, or asset management is preferred. Familiarity with lease agreements, service charge collections, and tenant account management is required, alongside exceptional communication and negotiation skills and the ability to influence and engage stakeholders. Knowledge of ERP systems such as SAP, Oracle, Yardi, Microsoft Dynamics, or similar is an advantage. Bilingual Arabic and English candidates are preferred. A valid Qatar Driving License is mandatory.

• Review outstanding invoices, rental payments, service charges, and other receivables. For example, a practical review checks due dates, balances, previous reminders, and open questions. This helps identify which accounts need immediate contact and which need an internal check before further follow-up.

• Contact tenants, clients, and customers by phone, email, and formal correspondence about overdue payments. Explain the balance clearly, ask about the reason for delay, and record any payment commitment. Keep the discussion firm and respectful, with a clear next action.

Role-specific work processes

• Maintain a complete collection history for each account. For instance, useful entries include the contact date, the person reached, the points discussed, and the promised payment date. Check earlier commitments before making contact again so the discussion stays consistent and focused.

• Prepare aging reports and regular collection updates. In particular, show overdue amounts by how long they have remained unpaid, highlight missed payment promises, and explain important changes. Clear comments help colleagues understand whether an account needs another reminder, a balance check, or escalation.

• Coordinate account issues with Leasing, Property Management, Finance, and Legal. For example, a lease question may need Leasing input, while a receipt query may need Finance support. For this reason, share the relevant records so each department can help resolve the specific issue.

• Reconcile customer accounts and investigate payment differences. Typical checks include matching receipts to invoices and reviewing payment references or amounts that do not agree. Work with Finance to resolve differences and confirm the balance before continuing collection discussions.

Practical work stages

• Escalate unresolved accounts for legal action according to company policies. Bring together the account balance, contact history, payment commitments, and supporting records. As a result, a clear case history helps Legal review the matter without having to rebuild the earlier collection work.

• Support month-end closing with accurate receivable records, then prepare collection forecasts and cash recovery reports for management review. Separate payments already received from expected receipts. Use account history and recorded commitments to explain forecast amounts and flag payments that remain uncertain.

Duties & Responsibilities – Collection officer jobs Doha

Collection Officer duties include collecting overdue payments and keeping tenant and customer accounts correct and up to date. The role combines payment follow-up with clear records, account checks, and regular reports. As a result, this work helps management track unpaid amounts and cash recovery across managed properties.

• Review outstanding invoices, rental payments, service charges, and other receivables. Identify overdue balances and decide which accounts need follow-up first.
• Contact tenants, clients, and customers by phone, email, and formal letters about overdue payments. Then, explain the amounts due and discuss their commitments to pay.
• Keep accurate records of each collection action, customer reply, and promised payment date. When customers miss an agreed payment date, follow up on the unpaid amount.
• Prepare aging reports that group unpaid balances by how long they have been overdue. Next, use these reports to share regular updates on collection progress.
• Coordinate with Leasing and Property Management on overdue accounts. Check lease terms, tenant details, and service charge questions that affect payment.
• Work with Finance to reconcile customer accounts by checking that the records match. In particular, compare invoices, receipts, and account entries to investigate missing payments or differences in payment amounts.

Main responsibilities

• Refer unresolved overdue accounts to Legal for legal action, following company policies. Provide payment histories and relevant customer letters and emails to support this work.
• Support month-end closing by checking receivable balances and updating collection records. Then, raise any differences that remain unresolved with Finance.
• Prepare collection forecasts using outstanding balances, payment commitments, and recent collection results. Use this information to estimate how much money the company expects to recover.
• Produce cash recovery reports for management review. In particular, highlight the amounts collected, delayed payments, and accounts that need further action.

Candidate Requirements – collection officer jobs Doha

Collection Officer candidates should be comfortable tracking and following up on unpaid rent, invoices, service charges, and other amounts that tenants, clients, and customers owe. This role combines careful account checking with calm, clear communication by phone, email, and formal letters. For instance, candidates should be able to explain an overdue balance, listen to concerns about payments, and keep accurate records of collection activities, payment commitments, and customer communications. Patience helps when a tenant questions a charge or misses an agreed payment date, as these situations need clear discussions and careful follow-up.

Relevant experience and ability

For this facility management role, useful strengths include checking that customer accounts match payment records, investigating differences, and keeping reliable follow-up notes. Candidates should be comfortable checking lease terms and keeping disputed charges separate from other unpaid amounts. When accounts remain overdue, the Collection Officer works with Leasing, Property Management, Finance, and Legal teams to address them. Then, if an account remains unresolved, the officer refers it for legal action in line with company policies. The role also involves preparing aging reports that show how long payments have been overdue and providing regular updates on collection performance. Accurate records of amounts owed help the Finance team complete month-end closing work. The officer prepares collection forecasts and cash recovery reports for management to review. These duties call for careful account checks, clear reporting, and good judgement when handling payment concerns. The following are the confirmed vacancy requirements and preferences:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Minimum 3-5 years of experience in collections, accounts receivable, or credit control.
• The employer prefers experience in the real estate, property management, facility management, or asset management sector.
• Knowledge of ERP systems (SAP, Oracle, Yardi, Microsoft Dynamics, or similar) is an advantage.

Practical role requirements

• Familiarity with lease agreements, service charge collections, and tenant account management.
• Exceptional communication and negotiation skills, with the ability to influence and engage stakeholders.
• The employer prefers bilingual (Arabic & English) candidates.
• Valid Qatar Driving License is mandatory.

Qualifications & Experience – Collection officer jobs Doha

Collection Officer work involves following up on unpaid invoices, rental payments, service charges, and other receivables while keeping tenant and customer accounts accurate. A minimum of 3–5 years of experience in collections, accounts receivable, or credit control is required. In particular, relevant experience includes checking payment differences and supporting month-end closing with accurate receivable records.

• A bachelor's degree in finance, accounting, business administration, or a related field is required.
• Experience in the real estate, property management, facility management, or asset management sector is preferred.
• Knowledge of ERP systems such as SAP, Oracle, Yardi, Microsoft Dynamics, or similar systems is an advantage. Practical experience finding invoices, checking payment entries, and reconciling customer accounts is useful.
• Familiarity with lease agreements, service charge collections, and tenant account management is required. This knowledge helps when checking amounts due and investigating payment differences.
• Exceptional communication and negotiation skills are required, with the ability to influence and engage stakeholders. Relevant examples include contacting tenants, clients, and customers by phone, email, and formal letters about overdue payments. Keeping accurate records of collection activities, payment commitments, and customer communications is also important.
• Bilingual Arabic and English candidates are preferred.
• A valid Qatar driving license is mandatory.
• Training in account reconciliation, aging reports, collection forecasts, and cash recovery reports can help candidates prepare for the reporting tasks. These tasks include regular collection performance updates and reports for management review. Experience coordinating with Leasing, Property Management, Finance, and Legal teams on overdue accounts is useful. Preparing clear account records also supports the referral of unresolved accounts for legal action in line with company policies.

Skills for collection officer jobs Doha

Collection Officer work calls for careful account checks, clear communication and steady follow-up. The role involves rental payments, service charges and other receivables, so familiarity with lease agreements and tenant account management helps explain balances and resolve payment queries.

Strong negotiation skills help secure clear payment commitments while keeping discussions respectful. Accurate records support collection decisions, legal referrals and month-end closing. Knowledge of ERP systems such as SAP, Oracle, Yardi or Microsoft Dynamics is an advantage. Bilingual Arabic and English candidates are preferred.

• Receivables monitoring: Track unpaid invoices, due dates and promised payments to identify accounts needing closer follow-up.
• Account reconciliation: Match receipts against charges and investigate missing payments, incorrect entries or differences in customer balances.
• Aging analysis: Group outstanding balances by overdue period and highlight older debts in regular collection updates.
• Payment communication: Explain overdue amounts clearly by phone, email and formal letters, using firm but polite language.
• Negotiation: Discuss payment commitments, confirm agreed dates and respond calmly to objections.
• Record accuracy: Log contact details, payment promises and follow-up actions clearly.
• Department coordination: Share relevant account information with Leasing, Property Management, Finance and Legal.
• Escalation judgment: Recognise unresolved cases and follow company policies for legal referrals.
• Forecasting: Use outstanding balances and payment commitments to estimate cash recovery.

Working Conditions & Job Details – Collection officer jobs Doha

Collection Officer work involves regular contact with tenants and clients, alongside coordination with Leasing, Property Management, Finance and Legal teams. Clear account notes help these teams understand overdue balances, payment promises and any disputes before they agree on the next step.

Before sending reminders, the officer checks invoices, lease terms, service charges and recent receipts. When a payment does not match the account, the officer works with Finance to trace it and correct the records. Regular updates support aging reports, collection forecasts and month-end closing, so teams need to share changes promptly.

Payment discussions call for a calm, respectful approach, especially when customers dispute charges. Protecting financial details and checking recipients before sharing documents helps keep account information safe. The officer follows company policy when escalating unresolved accounts for legal action. The expected outcomes are reliable receivable records, clear recovery updates and fewer unexplained balances.

How to Apply – Collection officer jobs Doha

Application email: recruitment@waseef.qa.

Send your application to the employer email address shown above.

Looking for other roles in this area? Browse Doha jobs.

About the Company

Waseef is a subsidiary of Barwa Real Estate Group and a leading property, asset and facility management company in Qatar. It provides a full range of property and facilities management solutions across the country, bringing these services together through an integrated approach. The Collection Officer role is based in Doha within the facility management sector.

Quality, safety and sustainability guide Waseef’s work. The company focuses on keeping properties working at their best. Through this approach, it aims to support comfort, security and long-term value for its clients.

Company website: https://www.waseef.qa/